Job Description: To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Maximizechannel optimisation opportunities identified aligned to customer needs Optimizeevery customer …

Job Description: Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or …

Job Description: The primary purpose of the ITOM engineer is to support the smooth running of the ServiceNow ITOM Application suite which includes Discovery, Service Mapping, CMDB, and Event Management, Orchestration and Cloud Management function. The individual will be responsible for achieving results through own efforts. Job Responsibilities: Define identification …

Job Description: To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer’s digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated …

Job Description: The ITOM engineer is responsible for effective support of the ITOM product suite on ServiceNow within Service Engineering – IT Capability Cluster. The successful candidate is responsible for proactively managing the planning, build and the support (DevOps) of IT service operations capabilities on the ServiceNow platform to enable …

Job Description: To provide a proficient reception function in support of the Branch team. To identify the customer’s needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards. Job Requirements: Customer Reception and Channelling …

Job Responsibilities: Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client. Accurately and timeously, gather and capture client information for loan …

Job Description: To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilisation of self-service and online platform based banking options Job Responsibilities: Build and maintain stakeholder relationships Demonstrate teamwork as a valued team …

Job Description: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities Job Responsibilities: To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration …

Job Description: To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships Job Responsibilities: Deliver the end to end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of …